Accessibility Statement

Last Updated: November 18, 2025

SugarSkin (operated by Sugar & Stix LLC) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We believe that everyone should have equal access to our website and products, regardless of ability. We strive to make bysugarskin.com accessible to the widest possible audience, including those using assistive technologies.

Standards and Guidelines

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Measures We've Taken

• Used semantic HTML for proper document structure
• Provided alternative text for images
• Ensured sufficient color contrast for readability
• Made our site navigable via keyboard
• Used clear and consistent navigation
• Designed responsive layouts that work across devices
• Provided descriptive link text
• Structured content with proper headings
• Ensured form fields are properly labeled

Accessibility Features

Navigation

• Keyboard navigation supported throughout the site
• Skip navigation links for screen readers
• Consistent menu structure across all pages
• Clear focus indicators on interactive elements

Content

• Clear, readable fonts with appropriate sizing
• High contrast text for better readability
• Descriptive headings and page titles
• Alternative text for product images
• Captions and transcripts where applicable

Checkout and Forms

• Clear form labels and instructions
• Error messages that are easy to understand
• Accessible payment process through Stripe
• Logical tab order through forms

Known Limitations

Despite our best efforts, some areas of bysugarskin.com may not be fully accessible. We are aware of the following limitations and are working to address them:

• Some older product images may lack detailed alternative text
• Some third-party embedded content may not be fully accessible
• Complex product filtering may be challenging for some screen readers

We are actively working to remedy these issues and improve accessibility across our entire site.

Assistive Technology Compatibility

Our website is designed to work with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Alternative input devices
• Browser accessibility features

Browser Compatibility

Our website works best with current versions of:

• Google Chrome
• Mozilla Firefox
• Safari (Mac, iOS)
• Microsoft Edge

Third-Party Content

Some content on our website is provided by third parties (such as payment processing through Stripe). While we work with vendors who prioritize accessibility, we cannot always control the accessibility of third-party content.

Feedback and Assistance

We welcome feedback on the accessibility of bysugarskin.com. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

We will respond to accessibility feedback within 5 business days and work to resolve issues as quickly as possible.

Alternative Ways to Shop

If you have difficulty using our website, we're happy to assist you in alternative ways:

• Email Orders: Send us an email at hello@bysugarskin.com with the products you'd like to order
• Product Information: Request detailed product information via email
• Customer Service: We're here to help with any questions or concerns

Ongoing Efforts

Accessibility is an ongoing effort. We are committed to:

• Regular accessibility audits of our website
• Training our team on accessibility best practices
• Incorporating accessibility into our design and development process
• Staying informed about evolving accessibility standards
• Addressing reported accessibility issues promptly

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you have the right to file a complaint with:

• U.S. Department of Justice
  Civil Rights Division, Disability Rights Section
  Website: ada.gov

Technical Specifications

Our website's accessibility relies on the following technologies:

• HTML5
• CSS3
• JavaScript
• ARIA (Accessible Rich Internet Applications)

This accessibility statement was last reviewed and updated on November 18, 2025. We review and update this statement regularly to reflect our current accessibility efforts.